Refund policy

Refund & Return Policy

Refund & Return Policy – Karen

At Karen, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Return period

You may request a return within 14 days from the date your order is delivered.

Eligibility for returns

To qualify for a return:

  • The item must be unused and in the same condition as received

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

Non-returnable items

Certain items cannot be returned, including:

  • Personal care or hygiene products once opened

  • Gift cards

  • Final sale or clearance items

How to request a return

To initiate a return, please contact us at:

karenstore@proton.me

Please include:

  • Your order number

  • Reason for the return

  • Photos of the product if necessary

Our support team will guide you through the return process.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return shipping costs

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.